Frequently Asked Questions For Custom Made Dresses

What is the estimated duration of the dress-making process?

The duration required for the completion of a dress is contingent upon its complexity. Concerning the timeframe, a rough estimate would suggest that the production process typically takes between one to three weeks.

Does your company offers custom-made dresses?

Yes we do offer custom made dresses, you can either give us the details or send a picture and the dress would be made according to requirements, contact us directly using the chat button below to discuss the details of your custom design.

Are the dresses offered in standardized sizes, or are they individually crafted according to the customer’s body measurements?

Our dressmaking process involves tailoring each dress to the client’s specific body measurements to ensure a perfect fit, for this we have a size chart to guide you on the exact measurements so the dress fits as if made for your body.

However, for customers who prefer standard sizing, we also offer dresses in sizes small, medium, and large

What’s the process of measuring for the dresses?

To ensure that we create the perfect fit, we provide our clients with a list of measurements that we require. We respectfully advise that you obtain precise measurements as we cannot assume responsibility for inaccuracies in measurements provided by the customer. View The size chart to know how to accurately measure.

Is it possible to cancel or modify my order, and if so, what is the process?

Our company offers a full refund if the cancellation of an order is made within 24 hours. Furthermore, minor adjustments such as adding a slit or one sleeve can be made to the dresses, provided that these modifications do not result in significant alterations from the original design. For more information view our Returns Policy and Refund Policy.

When can i expect the product to be restocked and available for purchase again?

For restocked products, we would like to inquire about your desired timeline for receiving the dress. This will allow us to acquire the necessary materials in advance and plan the dress-making process accordingly to ensure timely delivery

Frequently Asked Questions For Ready To Wear Outfits

Q: How can I ensure that the dress I choose will fit me correctly?

A: We provide detailed size charts and measurements for each dress, along with instructions on how to measure yourself accurately. Make sure to refer to these charts before making a purchase and input your desired size upon checkout

Q: What if the dress I ordered doesn’t look the same as the picture?

A: We strive to provide accurate product images, but there may be slight variations due to lighting and screen display. If you’re dissatisfied, you can return the item following our return policy to get a refund

Q: Is it possible to return or exchange a dress if it doesn’t meet my expectations?

A: Yes, we have a hassle-free return and exchange policy. If the dress doesn’t meet your expectations, you can either initiate a return or exchange within the specified timeframe.Q: How long will it take for my dress to arrive?

A: Delivery times vary depending on your location and the shipping method chosen. We provide estimated delivery times during the checkout process. Within USA it’s 2 to 5 working days, to Europe it’s 5 to 10 working days with DHL shipping and to the rest of the world it’s 7 to 14 working days. We offer free worldwide shipping.

Q: What if the dress I received is damaged or defective?

A: In the rare event that a dress arrives damaged or defective, please contact our customer support immediately, and we’ll assist you in resolving the issue by sending a replacement.

Q: Are there any additional costs like customs duties or taxes?

A: Customs duties and taxes may apply depending on your location and local regulations. It’s advisable to check with your local customs office for more information.

Q: Can I track the status of my order?

A: Yes, once your order is shipped, we’ll provide you with a tracking number. You can use this number to track the status of your package.

Q: What if the dress I want is out of stock?

A: If a dress is currently out of stock, you can sign up for notifications to be alerted when it becomes available again, or you can explore similar options on our website.

Q: How can I contact customer support if I have any questions or concerns?

A: You can reach our customer support team through WhatsApp, email, phone, or live chat. Our dedicated representatives are here to assist you with any inquiries.

Q: Can I cancel my order after it has been placed?

A: If your order hasn’t been shipped yet, you may be able to cancel it. Please contact our customer support as soon as possible to check the status and explore cancellation options.

Q: How do I know if the fabric of the dress is of good quality?

A: We provide detailed descriptions of the dress materials and fabric types. Additionally, customer reviews often provide valuable insights into the quality and feel of the fabric.

Q: What if the color of the dress I receive is different from what I expected?

A: While we strive to display accurate colors, variations may occur due to screen settings and lighting conditions. We recommend referring to the color description and customer reviews for a clearer idea or contact us to confirm the colour if you’re unsure.

Q: Can I get style or fashion advice when choosing a dress?

A: Absolutely! Our website often features styling tips, outfit suggestions, and customer photos showcasing different ways to wear our dresses, just subscribe to our newsletter to get the latest update on our fashion magazine. You can also reach out to our customer support for personalized advice.

Q: How can I stay updated with new dress arrivals and promotions?

A: We encourage you to subscribe to our newsletter or follow us on social media platforms. This way, you’ll receive regular updates about new arrivals, sales, and exclusive promotions.

Q: Are there any special discounts available for first-time customers? When you buy 3 dresses you get an additional dress for free.

A: We occasionally offer exclusive discounts for first-time customers. Check our website or subscribe to our newsletter to stay informed about any ongoing promotions.

Q: Can I get alterations done to the dress if it doesn’t fit perfectly?

A: We offer alterations for our custom made dresses not the ready to wear.

Q: How do I care for and clean the dress properly?

A: Each dress comes with specific care instructions. We recommend following these instructions to maintain the quality and longevity of the garment.

Q: Can I find dresses suitable for specific occasions, such as weddings or parties?

A: Absolutely! Our website offers a wide range of dresses for various occasions, including weddings, parties, and formal events. You can use our filters or search bar to find dresses tailored to your needs.

Q: What if I’m unsure about the style or fit of a particular dress?

A: We understand that choosing the right dress can be challenging. You can refer to customer reviews, consult our customer support, or explore our “Style Guide” section for inspiration and guidance.

Q: Is my personal and payment information secure when shopping on your website?

A: Yes, we prioritize the security and privacy of our customers. We implement industry-standard encryption and security measures to protect your personal and payment information during the shopping process. We do not have access to your payment information as this is done by a secure payment processor, neither do not share your data with third parties.